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Shipping & Tracking
Standard Shipping: This option is only offered to the 48 contiguous states via UPS ground home delivery OR USPS Priority Mail at our discretion. Your tracking number will be sent to your email address 24-48 hours after Google payment has cleared.
Outside the 48 contiguous United States: There is a $40.00 surcharge on all orders shipped to these locations. Please use the USPS Priority Mail Service when paying for your item. This includes but is not limited to Hawaii, Alaska, Virgin Islands, Puerto Rico and others.
Warranty Information
We provide a 18 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your package has been invoiced.
Customer Support
We do our best to ensure each and every product we sell is free of problems or issues. If you were to have any questions or concerns we are here to help. For any warranty issues, please use the ask a question link, or the ECRATER message system to contact us for customer support. We will offer a refund only within the first 30 days of receipt, under no circumstance will the original shipping charges be refunded, and a 15% restocking fee will apply for the total purchase amount for buyer remorse.
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